HEADER_BACKGROUND
Level 2 Principles of Business Administration
This course comprises of 7 units, Unit 1: Principles of providing administrative services, you will develop knowledge on a range of administrative support tasks as well as meeting types, different mail services and how to organise travel and accommodation. This unit also covers the impact of delivering poor customer service.

Unit 2: Principles of business document production and information management, you will gain an understanding of how to prepare and distribute business documents and identify how information is managed in business organisations.

Unit 3: Understand communication in a business environment, this unit looks at the skills of written and verbal business communication, including identifying appropriate body language and tone of voice when communicating verbally.

Unit 4: Understand employer organisations, you will understand different organisational structures and the differences between private, public and voluntary sectors. It also covers the internal and external influences on organisations and why change in the business environment is important.

Unit 5: Understand how to develop working relationships with colleagues, this unit covers the principles of effective team working, as well as what is expected of a ‘buddy’.

Unit 6: Understand how to carry out business administration tasks, this unit will provide the knowledge of how to deal with incoming and outgoing mail, reception services, diary systems management, event organisation and systems for financing administration roles. There will be an opportunity to apply this in a current or potential future workplace.

Unit 7: Understand how to prepare text, gain an understanding of how to create text from recorded notes as well as knowledge of organisational procedures for storing confidential information.
Prosp User 3
This qualification is suitable for anyone that reqires the underpinning knowledge that is required to successfully work in a range of different environments in a business administration role. Develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events. Also learn how to apply the knowledge in a variety of industries and job roles.

Upon completion of this course you will receive an E-Certificate awarding you the level 2 Nationally recognised qualfiication.

You do not have to be currently working in a business administration role or have any experience in this sector, this course is aimed at people wishing to transfer into this sector or start a career in it as first steps. If you do have previous experience but no relevant qualifications, again, this course allows you to demonstrate on your CV your suitability for multiple career pathways.
Prosp User 4
A notebook and pen are useful to make notes through out the course.
Prosp User 5
This course can be completed within our Flexible Learning Centres where there are tutors available to guide you through the online e-learning platform, or you can choose work remotely and complete the course at home online.
Prosp User 6

In order to support keeping York moving, consider travelling to your course by bus or bike. Click here to check out the bus routes closest to the venue for this course using the iTravel website, or discover York's cycle routes by clicking here.
Msg
Alongside gaining course-specific skills, you will develop and showcase transferable skills that boost your confidence, employability, and ability to engage in further learning or volunteering.
Alongside gaining course-specific skills, you will develop and showcase transferable skills that boost your confidence, employability, and ability to engage in further learning or volunteering.
Employers highly value these transferable skills because they equip employees to excel beyond their basic job roles.
Employers highly value these transferable skills because they equip employees to excel beyond their basic job roles.
Prosp User 8

Learners who live in devolved authorities

Learners who live in devolved authorities
York Learning receives government funding which allows us to offer courses at a lower cost. The guidelines relating to devolution means that we cannot apply this funding to learners who live in devolved areas such as the West Yorkshire Combined Authority.
York Learning receives government funding which allows us to offer courses at a lower cost. The guidelines relating to devolution means that we cannot apply this funding to learners who live in devolved areas such as the West Yorkshire Combined Authority.
If you live outside of this area, we recommend that, before committing to a course with York Learning, you explore options to study the course in your local area.
If you live outside of this area, we recommend that, before committing to a course with York Learning, you explore options to study the course in your local area.
If you would prefer to continue your learning with York Learning please note that the price of the course could be double the advertised cost.
If you would prefer to continue your learning with York Learning please note that the price of the course could be double the advertised cost.
In this case, please contact us on 01904 554277 to complete your enrolment.
In this case, please contact us on 01904 554277 to complete your enrolment.

Learners under the age of 19

Learners under the age of 19
Please note that Adult Education funding is for individuals who are over the age of 19 on the 31st of August prior to the start date of their course.
Please note that Adult Education funding is for individuals who are over the age of 19 on the 31st of August prior to the start date of their course.
This means that there will be an additional cost for learners who are under 19 who wish to access funded courses.
This means that there will be an additional cost for learners who are under 19 who wish to access funded courses.
For safeguarding reasons, we cannot accept learners who are under 18 on courses except by prior arrangement. This does not apply to programmes which are designed for 16-18s.
For safeguarding reasons, we cannot accept learners who are under 18 on courses except by prior arrangement. This does not apply to programmes which are designed for 16-18s.
If you are under the age of 19, please contact us on 01904 554277 before booking.
If you are under the age of 19, please contact us on 01904 554277 before booking.
DT1/RL3
VARIOUS
VARIOUS
VARIOUS
Monday
6.00 hrs per wk
15 weeks
Kristina Kvasnicova
0.00