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Level Two Information, Advice and Guidance Online Learning
Unit 1: Information, advice or guidance in practice
You will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help you to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.
Unit 2: Developing interaction skills for information, advice or guidance
You will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication, the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.
Unit 3: Signposting and referral in information, advice or guidance
You will will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures and knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.
Unit 4: Information, advice or guidance in context
You will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.
Unit 5: Skills for advice suppliers
This unit provides you with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf.
Prosp User 3
- This is a fully online course, taking place on EQUAL, and had flexible start dates.
- This course requires a substantial amount of written work, submitted through assignments, therefore you will need a suitable level of English (for example: a GCSE grade 4 or Functional Skills Level 2).
- If you do not already have a Level Two Information Advice and Guidance qualification this course is a good way to start your professional journey in IAG.
Prosp User 4
You need regular access to a computer (and a reliable internet connection). Prosp User 5
- The course is delivered online via a portal (EQUAL). You will have a login to the portal and can access it at any time.
- There is no exam – the course is assessed through a portfolio of answers you upload to the portal as you work through.
- This course must be completed within 12 weeks, you will need to submit regular assignemnts throughout. For most people a 3 hour commitment per week is suitable for this course.
Prosp User 6

Learners who live in devolved authorities

Learners who live in devolved authorities
York Learning receives government funding which allows us to offer courses at a lower cost. The guidelines relating to devolution means that we cannot apply this funding to learners who live in devolved areas such as the West Yorkshire Combined Authority. York Learning receives government funding which allows us to offer courses at a lower cost. The guidelines relating to devolution means that we cannot apply this funding to learners who live in devolved areas such as the West Yorkshire Combined Authority.
If you live in one of these areas we would recommend that , before committing to a course with York Learning, you explore options to study the course in your local area. If you live in one of these areas we would recommend that , before committing to a course with York Learning, you explore options to study the course in your local area.
If you would prefer to continue your learning with York Learning please note that the price of the course could be double the advertised cost. If you would prefer to continue your learning with York Learning please note that the price of the course could be double the advertised cost.
In this case, please contact us on 01904 554277 to complete your enrolment. In this case, please contact us on 01904 554277 to complete your enrolment.
KB1
VARIOUS
VARIOUS
VARIOUS
Flexible
3.00 hrs per wk
10 weeks
To be confirmed
Free